The ladies in the showroom are great. Friendly, not pushy or snobby and they know their stuff. Once I selected a faucet, I was thrilled that they had it in stock! They even discounted it by a nice amount off list price. Couldn’t have been a better experience.

- Suzanne C.

Aurora Plumbing came through again. Big job , took care of tree roots problem in the plumbing. From the house to the street. The crews are knowledgeable. Job done smoothly and efficiently. I highly recommend this company.

- Lynn C.

I came in with a shower knob from a leaky shower. The gentleman behind the desk was pretty sure it was made by Price-Pfister, and sold me a repair kit and a few simple tools I needed. He also explained why I probably wouldn't need to replace the valve seat behind the cartridges; but in this case, I did. So I went back for the tool required to remove the old seat. The same gentleman got the tool, the disappeared into the back for eight minutes; I heard a grinder running during this time. He came out, having adjusted to tool to perfectly fit the seat I needed to remove. The seat was difficult to remove, and without his work would have been impossible. This is right up there with the best customer service I've ever received.

I did ask whether I should replace the seats for the other two cartridges at the same time. The two guys behind the desk looked at each other, then one said, "Number one rule of plumbing: If it ain't broke, don't fix it." They conveyed high expertise, and they have my very strong recommendation.

- Rich M.

Called Aurora Plumbing after trying for days to clear our kitchen drain with every method for home use on the internet except caustic chemicals. Even bought a $100 higher powered snake.

AP sent Will out and he arrived in LESS THAN AN HOUR and had our drain running in 20 minutes! At no extra charge, he also ran a video camera down to check the condition of the pipe. He was friendly, helpful, knowledgable, and just downright nice.

We aren’t in the habit of making recommendations, but Wow. If you need a plumber, Will from Aurora Plumbing is your man.

-Candice B.

Had an issue with a drain back-up, Aurora sent Will Johnson from their team to help resolve the issue. He was in communication with us when he was on his way, and arrived right on time. Drain was cleared in no time!

- Annabelle D.

Very professional. I always get the right parts the first time.

-Clifford B.

Very helpful. The place you go of you need special parts and helpful associates.

-Tracey J.

Excellent service with knowledgeable employees. Great showroom, too.

- Sharon S.

The staff are nice and provided great recommendations.

- Xianlong W.

Great attentive service (Amber), amazing selection, good prices, local & family owned.

- Tom M.

Knowledge!! ...and solid inventory

- Michael

Will was professional, friendly, and thorough. I'd recommend Will and Aurora Plumbing to anyone!

-Paul W.

Great Service and Super Quick on know what I needed. Tanks Aurora Plumbing

- Marco C.

I showed one of the staff a few sloppy pictures of the project I was working on, and what I was trying to accomplish. They collected the parts I would need and walked me through the steps with patience and no judgement. Everything turned out perfect.

- Dustin E.

Will was so awesome! He came out to fix my bathroom sink and bathtub and even told me how to fix it next time the clogged drains occur next time. He was so helpful and efficient! I highly recommend Aurora Plumbing as well as Will!! Thank you so much!!

-Jennifer M.

I needed a very hard-to-find faucet adapter, and these guys grabbed three different parts from their vast supply and put them together to make exactly what I needed. This was the fourth store I went to, and none of the others even had a clue. Great, friendly service!

- Scott H.

I have struggled with plumbing projects in the past, but for the last three years, I've been coming to see Matt at Aurora Plumbing. He is extremely competent and has helped me solve all the complicated puzzles that I threw at him. Anytime I have a plumbing project, I go to see him.

- baconman1945

I had a very difficult plumbing project which required expert skill to reroute drainpipe, air gap, supply lines, all in a very tight wall space. Mark came out, assessed it, and proposed a solution that achieved the best result in half the time quoted by the other guys. Really happy with the work Mark did.

- Stanton

This is hands-down the best plumbing store! They are always eager to help and are very knowledgeable in just about every plumbing related category. from when I walked in the door to cashing out, always a pleasure to work with these guys (and girls)

- sicker s.

Called today no wait the Gentleman on the phone explained everything to me polite and didn’t rush . They have curbside pickup and are very helpful. Sounds like a Real Pluming Store! They have been there for years! Must be a reason! Excellent customer Service!

- Brian H.

These guys are experts! They absolutely no plumbing and they never try to up sell you. They're all experienced and are professional and are always looking out for what's best for the customer. Always the place to go. You will never go wrong here.

- Arvin M.

Joel helped me with a very difficult size up for a hose fitting that wasn't standard. He not only found the best fit but also made sure all the threads were wrapped with Teflon tape and did a water test for leaks! Great service! Thank you

- Ida M.

This is THE place to go if you want quality fixtures (e.g. all-brass faucet) or parts, and the people truly know their stuff...they're not salespeople, they're plumbers & electricians (or former) and they provide good advice, very good. They even have parts for my 70-yr old plumbing fixtures! Want a $5000 tub? They have 'em.

- Lloyd M.

So helpful.   So knowledgeable.  Skip the big box stores and go ask the pros.

I've never had a problem or a repair that they didn't walk me through and provide all the parts, tools, and necessary information.

I cannot thank them enough.

-Dennis C.

Wonderful! We have a super old tub that had an old crusty drain and lever plug. The man at the parts desk found us a quick and modern fix to make our shower look good as new, he even took the time to show us how to install it. Very professional and very helpful! The whole process took about 5 minutes, now that is service! Will come back for other plumbing needs!

- Tori F.

Had a minor faucet issue, called ahead to make sure they had the right part and they were super friendly and helpful without remotely making me feel bad about not knowing how to describe the parts beyond the brand. When I showed up in person to pick up, Matt in the Parts Department had the relevant piece pulled already and was happy to show me how to assemble and fix it. Excited to go back next time the right project pops up so I can learn more from this place with such nice, welcoming people.

- Yiling W.

I have had the pleasure of working with Aurora Plumbing for several years now at two Condo Associations in Seattle. Their consistency and their commitment to their client's needs are excellent. Recently, I had the pleasure of working with Will and Denzyl and their knowledge, customer service and integrity were first class. From the first person who answers the phone, to the goodbye once the job is completed is always rewarding. Congratulations Aurora Plumbing. You ROCK!!

- Pat B.

The parts department here is top notch. I brought in a European tap that needed adapters to fit US angle stops and Mathew not only found the parts but put it together and bench tested right then and there! Plus, they’re a full-on showroom for bath and kitchen. I highly recommend this business!

- .jimi and arry f.

The company responded the next day after my call. Ryan came and inspected the problem and proposed several options. I accepted the option for him to use his camera to find the sink drain plug in the plumbing. He used the rotary electric snake and cleared the blockage. In two hours, the problem was gone and a fair price charged for the work. Ryan is a good technician.

- David D.

I can't say enough about the quality of the people who work here. They helped me problem solve my plumbing problem and made a custom pipe fitting that was super useful. I stopped by the 3 times in one day and each time was enjoyable. Thanks!

- Luke D.

I needed to replace my center shower valve, so I removed it & brought it in. I wish I knew the service person’s name because he really went above & beyond my expectations. First- he let me know that I didn’t need a whole valve, just a replacement washer, which he removed and replaced for free.

Second- I told him I wanted to replace the valve stop, so he found the matching stop and then custom ground a stop removal tool to fit the stop! The only thing I was charged for was the new stop. Really helpful! I will do all plumping related shopping here from now on.

- Ben P.

Aurora Plumbing really helped us out today! Our new hot water heater was leaking, and we didn't know why. We were sure it must be the seal, but low & behold Aurora Plumbing sends out a technician instantly, within the hour we called, and the man was so nice ~ He showed us it wasn't properly installed, and all it needed was a small hose. He told us for now, we can let the water drip into a small bucket since the leak was "slow" and we can look into having the original installer come back to fix it. Aurora Plumbing's technician did not even charge us! *Thank you, Aurora Plumbing!!* We will not forget your kindness. When we need further plumbing done, you will get our business 100%!

- Emerald Galvanizing

Thank you thank you thank you! I had quite a quandary and spent seven or eight hours at three other hardware stores, speaking to six or seven people, all of whom had a very hard time understanding what I was asking for, and none of whom could find a solution for my needs. I was referred to Aurora Plumbing buy another hardware store who said if they didn't have what I needed, then no one would. The guy who helped me at Aurora Plumbing understood immediately what I needed and had a solution for me in about 60 seconds. You've made my month!

- Rachel C.

Always the best exact parts every time! Don't bother wasting your time at home Depot. Just go straight to Aurora plumbing.

- Fred R.

Huge number of products, sharp and personable staff making worth driving down from Mill Creek.

- Richard E.

As I embarked on my first DIY bathroom remodel, I knew I would need some plumbing advice. What I didn't expect was how incredibly helpful the team at Aurora Plumbing would be. After striking out at the nearby Big Box stores both in terms of inventory and suggestions of strategies to make my new bathtub/shower and sink work, a friend suggested I try Aurora. I was fully prepared to be gently mocked and questioned for my belief I could "do it myself", instead I was given all the support, parts and creative ideas I needed, all of which worked perfectly. To top it all off, when I reached my FINAL step of remodel by putting in the new tub spout, only to have it leak and not fit, I went back, fully defeated ready for whatever they could do to help me, no matter the cost. There, Sean M., listened carefully to my issue, looked closely at my part (that I didn't purchase at Aurora but previously at a Big Box), went into the back room very focused with a handful of tools. He returned 5 minutes later, with the part all clean and fixed and then provided detailed instructions on how to make it fit at home. I REPEAT: HE FIXED A PART THAT WASN'T EVEN FROM THEM. I don't know when I will try something like this again, but I am customer for life now.

- RxbyRoses

I'm not a plumber by trade, but I'm a handy guy. When I came out of my house this week and saw a little geyser in my driveway from where my water main had burst, I had a mini emergency. I honestly went to Aurora Plumbing Supply because they were the closest of that type of store to me and I thought I would be able to pick someone's brain on what to do. I was blown away by the thoughtfulness, inquisitiveness, helpfulness, and generosity of everyone I worked with there. Partly because I had to go back like 4 times in two days since I was learning and messing up a lot is what allowed me to interact with so many people there, but I can say with confidence that the service I received was not just the fluke of one good employee, but that the whole organization seems to be a well-run business with employees who care and know their trade well. I really appreciated the service I received and will be going back whenever I have plumbing needs (which I honestly hope isn't anytime soon).

- Brad at PNW House Painting

They helped me trying to get a stripped screw out of my faucet handle to save me some money. When it didn't work, they help me find a suitable replacement!

- Elias D.